Question 1

Where can I buy Nthra equipment and tools?

Accepted Answer

While you can explore our products on our website, all sales are handled by our distribution  network, and purchased through our authorized distributors. Please contact your nearest  distributor for pricing, availability, and support. Click here (https://kanchana950.wixsite.com/nthra/authorized-dealer)for a list of distributors.

Question 2

What specifications are available for each product?

Accepted Answer

Each product has its own detailed specification sheet. This information is available on the  respective product pages.

Question 3

Is technical setup or installation support available?

Accepted Answer

Yes. Support is delivered through our authorized distributor/service network, who will guide you  through the installation protocol, calibration procedures, and common issue resolution.

Question 4

Are the products suitable for beginners?

Accepted Answer

Yes. Our products are designed to cater to all skill levels, from beginners to seasoned potters. We  provide detailed manuals and guides, along with video tutorials, to support both new users and  experienced potters.

Question 5

What are the shipping timelines for domestic and international orders?

Accepted Answer

All logistics are managed by the regional distributors, who will liaise with logistics partners to  coordinate shipping mode, timelines, and documentation.

Question 6

What payment methods are accepted?

Accepted Answer

Payment methods may vary by region. Please confirm your mode of payment with the distributor  at the time of purchase.

Question 7

Are bulk purchases or reseller options available?

Accepted Answer

Bulk pricing and reseller partnerships are available. If you’re a studio, school, or distributor  interested in recurring or high-volume orders, please contact sales@nthra.in.

Question 8

What is the return and exchange policy?

Accepted Answer

All returns and exchanges are subject to the policies of the respective authorised distributor from  whom the product was purchased. Please refer to their specific terms or contact them directly for  details on eligibility, timelines, and procedures.

Need Help? We’ve Got You Covered

Need Support or Product Guidance?

At Nthra, we’re committed to more than just delivering great equipment — we’re here to support your craft. Whether you have a question about setup, maintenance, or choosing the right product for your studio, our team is ready to help.

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